What are your term dates?
Marsden Swim School has 4 terms a year. Current Term Dates for 2018 are:
Term 1 – 2nd January to 1st April
Term 2 – 9th April to 1st July
Term 3 – 16th July to 23rd September
Term 4 – 1st October to 23rd December
There are no swimming lessons on Singapore Public Holidays; Term Fees are adjusted accordingly.
Do you do trial lessons?
Yes we do it allows us to assess your child and ensure that he/she is placed in an appropriate class. We charge $32 weekday and $35 weekend for a trial lesson.
How long are the swimming lessons?
Group/Private Lessons are 30 minutes.
How long are the squad sessions?
Mini Squad 45 minutes
Junior/Senior Squad 1 hour 30 minutes
Adult Squad 1 hour
How many children are in a swimming lesson?
For group lessons, there will be a maximum of 5 children (or 6 children if parent accompanied)
What are the registration costs?
There is a one-time non-refundable Registration Fee of $30.
In addition upon registering with Marsden Swim School a Four (4) Week Holding Deposit is payable, the deposit is refundable when 4 weeks’ notice is provided in writing, prior to withdrawal from the school.
How are fees paid?
Fees are paid in advance, per term. Preferred payment is by Bank Transfer or Cheque (Payment details are provided on the Term Invoice which is emailed at the beginning of Term)
How much notice do I have to give to withdraw from lessons?
Given that fees are paid by the term, we ask that you notify us by email to firstname.lastname@example.org at least 4 weeks prior to ceasing lessons in order to be eligible for deposits to be refunded.
We are going on holidays; can I put lessons on hold?
We allow one holiday deduction from the invoice per term for pre-arranged holiday dates. The date to be deducted must be confirmed before the commencement of term. Please inform us in writing at email@example.com
What is your makeup lesson policy?
Each student can make up 2 lessons per term. We request that if your child is sick or on holiday that you notify us prior to the lesson at firstname.lastname@example.org, otherwise it will be classed as a no-show and you will forfeit your make up lesson. Make up lessons can be taken at a mutually agreeable time.
Who do I inform ahead of the lesson if my child is unable to attend the swimming lesson?
Please email email@example.com. If you do not notify Marsden Swim School that your child is unable to attend the lesson, it will be classed as a no show, and no makeup lesson will be offered.
What if my child is ill for a prolonged period of time?
Please contact our team of firstname.lastname@example.org if your child is expected to be unable to swim for an extended period of time.
What is your rain/lightning policy?
Classes will be halted immediately if there are reports of lightning strikes in Singapore. In the event that lightning strikes lead to the cancellation of a class, we will allow a makeup class if less than 50% of the cancelled class had been completed.
What happens if Marsden Swim School cancels the lesson in advance?
If Marsden Swim School cancels the lesson due to pool closure, instructor sickness, etc. (the list is endless and not complete), we will arrange for a makeup at a mutually agreeable time.