What are your term dates?
Marsden Swim School runs all year with a 2 week break at Christmas/ New Year.
There are no swimming lessons on Singapore Public Holidays; Term Fees are adjusted accordingly.
Do you do trial lessons?
Yes we do a paid trial, it allows us to assess your child and ensure that he/she is placed in an appropriate class. We are try our best with the information provided to ensure they are placed in the correct level for trial.
How long are the swimming lessons?
Group/Private Lessons are 30 minutes.
How long are the squad sessions?
All developmental, junior and senior squad sessions are 1 hour
How many children are in a swimming lesson?
For group lessons, there will be a maximum of 5 children (or 6 children if parent accompanied)
What are the enrolmentÂ costs?
There is a one-time non-refundable enrolmentÂ fee of $50.
How are fees paid?
Fees are paid in advance, per month. Preferred payment is by PayNow, Bank Transfer or Credit CardÂ (Payment details are provided on the Term Invoice which is emailed at the beginning of Term)
How much notice do I have to give to withdraw from lessons?
Please notifyÂ 4 weeks prior to date of withdrawal.
What is your makeup lesson policy?
Students enrolled in Private/Group Classes Â are entitled to a maximum ofÂ one makeup classes per term. If without Medical Certificate we require 24 hours notice before the commencement of your child or wardâ€™s scheduled class that he/she will be unable to attend that class. Notice should be sent via email to firstname.lastname@example.org
Please note that any make up classes accrued must be used within 30 days. Once a make up class is booked it must be attended and treated like a scheduled class, if it is missed a replacement will not be given. There will be no makeup classes scheduled until monthly invoices have been paid and all accounts are settled.
There will be no refund or set-off of fees for any make up class not attended, or make up class entitlement accrued but not used.
Who do I inform ahead of the lesson if my child is unable to attend the swimming lesson?
Please email email@example.com. If you do not notify Marsden Swim School that your child is unable to attend the lesson, it will be classed as a no show, and no makeup lesson will be offered.
What if my child is ill for a prolonged period of time?
Please contact our team of firstname.lastname@example.org if your child is expected to be unable to swim for an extended period of time.
What is your rain/lightning policy?
A land training program will be run at Toa Payoh and Queenstown Swimming Complexes if the pool is closed due to lightning strikes. Our locations at The Grandstand and The German European School are under cover so classes shall continue to go ahead.
What happens if Marsden Swim School cancels the lesson in advance?
If Marsden Swim School cancels the lesson due to pool closure, instructor sickness, etc. we will arrange for a makeup at a mutually agreeable time.