FAQ

What are your term dates?

Marsden Swim School runs all year with a 2 week break at Christmas/ New Year.

 

There are no swimming lessons on Singapore Public Holidays; Term Fees are adjusted accordingly.

Do you do trial lessons?

Yes we do a paid trial, it allows us to assess your child and ensure that he/she is placed in an appropriate class. We are try our best with the information provided to ensure they are placed in the correct level for trial.

How long are the swimming lessons?

Group/Private Lessons are 30 minutes.

How long are the squad sessions?

Junior Club Squad 45 minutes
Senior Club Squad 1 hour

How many children are in a swimming lesson?

For group lessons, there will be a maximum of 5 children (or 6 children if parent accompanied)

What are the enrolment costs?

There is a one-time non-refundable enrolment fee of $50.

How are fees paid?

Fees are paid in advance, per month. Preferred payment is by PayNow, Bank Transfer or Credit Card (Payment details are provided on the Term Invoice which is emailed at the beginning of Term)

How much notice do I have to give to withdraw from lessons?

Please notify 4 weeks prior to date of withdrawal.

What is your makeup lesson policy?

Each student can make up 1 lessons per month if we are notified 24 hours prior to lesson. A Medical certificate is required if unable to notify prior We request that if your child is sick or on holiday that you notify us prior to the lesson at turf@marsdenswimschool.com. Make up lessons can be taken at a mutually agreeable time dependant on availability. Once scheduled there are no make up classes for make up classes if missed.

Who do I inform ahead of the lesson if my child is unable to attend the swimming lesson?

Please email turf@marsdenswimschool.com. If you do not notify Marsden Swim School that your child is unable to attend the lesson, it will be classed as a no show, and no makeup lesson will be offered.

What if my child is ill for a prolonged period of time?

Please contact our team of turf@marsdenswimschool.com if your child is expected to be unable to swim for an extended period of time.

What is your rain/lightning policy?

A land training program will be run at Toa Payoh and Queenstown Swimming Complexes if the pool is closed due to lightning strikes. Our locations at The Grandstand and The German European School are under cover so classes shall continue to go ahead.

What happens if Marsden Swim School cancels the lesson in advance?

If Marsden Swim School cancels the lesson due to pool closure, instructor sickness, etc. we will arrange for a makeup at a mutually agreeable time.